Well no longer! Libra Management offer training courses that are diverse enough to match your need and tailored to your company requirements, this way you will not need to look elsewhere for additional training.                                                                                                                                                                                                                                                                                                 At Libra Management we like to ask questions that constantly challenge our clients view, so that they might be as effective as possible.  So if you have MANAGERS - SALESPEOPLE or TELESALES, then our courses are for you.  In-House company training can be very cost effective as the return for investment is normally in the magnitude of plus 3, according to a recent article from the world trade association.

Perhaps the most important aspect of a Libra Management course; happens when your staff get back to work!   We believe that learning does not stop when the course ends, we are very aware that the most difficult element in the improvement of any students skill and behaviour, is not really what happens on the course, but what occurs back at work and how they implement some of the knowledge they will have learnt during the seminars.  We ensure that all students are fully aware they can contact our office to discuss any aspect of putting the theory into practise.  So what type of courses do we offer?

                                                                                                                                                                      The secret of success is to do the common things.......     Uncommonly well

We can now offer a full range of Health & safety courses and training for your business. Manual Handling, Working at Height, H&S Induction, Display screen equipment, Fire equipment and training.  Contact us for full details and prospectus leaflet.  admin@libramanagement.com

Management & Business Training.

Effective management has to be taught… In the busy cut-throat world of commerce many managers have to carry the weight of their Directors decisions and the worry of staff on shoulders that need support.

New Business Entrepreneurs / Company Directors / Proprietors / Senior Managers; each has to start from somewhere in their new position. But how do they find out the most effective method of operating?

This Course from Libra Management will guide the manager through a program designed to bring the best out in the individual, enhancing the personal touch with the knowledge of success and team building.

Sales Management Training

How many times have you appointed your best Sales person to the role of Sales Manager?  They were excellent in the field, closed the orders, retained the clients, provided that necessary touch in Customer service, however they are failing miserably in getting the Sales Team to perform.

All sound familiar?

Good Sales people do not always make good Managers, they need to be shown how to understand the mental approach necessary in order to get the maximum performance from their team.  How to identify the ‘needs’ of the members, to find out what makes them ‘tick’ and get the orders - they need effective training.

We will ensure the Manager is correctly and continually appraising and assessing the team, what they should be looking for and the most effective method of ensuring that maximum effort is being applied by each member.  To misquote the old ‘adage’ we will get them working smarter—not harder.

Sales Effectiveness

Sales are at the very heart of business success. Three quarters of the UK company revenue comes from the ‘sales force’ activity.

Two essential ingredients to this effectiveness are:  Training and Supervision.

These are necessary to maintain a high standard and consistency in the levels of performance.

So what type of courses do we offer?

Retail Sales - Field Sales [Products & Services] - Field Mentoring / Accompaniment

No matter what level your current sales force are now at in their own  development program, from the ‘Old Pros’ who know everyone and get lots of orders, or the ‘New Face’ who are in their first sales position.

Due to the nature of your business you might have a high turnover of staff, with new people joining all the time and the experienced person moving on to other things.

It does not matter… Everyone requires good effective refresher training to keep them on top of the competition.

We at Libra Management will put together an individually tailored course to suit your company requirements.

Typical topics that are covered on all courses include:

·                 When Price is a problem.

·                 How to follow up on a proposal.

·                 Right people… wrong time.

·                 Motivation in challenging times.

·                 Knowing the competition.

·                 Handling common objections

·                 Selling in tough times.

·                 Don’t sell… let the client buy the benefits.

·                 Winning more sales.

·                 Territory Planning.

Plus any of the bespoke items that may be unique to your product / service.

We also cover related topics like:  Marketing & Merchandising

Call Centre Training

Are your telephone agents giving your customers the best service?  Are they effective in generating leads for the sales force?  Can they pacify the irate customer?  Is their speaking voice clear and concise?

Are they costing you money?

Many call centre staff are given very little or no training in the art of the Telephone technique. They are just thrown in at the deep end.

We can help by providing that all important call centre training for your staff.  It does not matter if you have only one person or hundreds of agents, we will develop the right program for your company profile.

Public Speaking
 
Have you ever had to speak in public?  Had to stand up in front of someone and give a talk?

Of course you have!

In management, sales and call centres, you are doing it every day.  Each time you meet with a client, your own work force or answer the phone… all these mean you are speaking publicly.

Our training programs can help you prepare for those situations.  We will show you how you can maximise your presence, use your voice more effectively.

We cover everything from initial preparation, speech writing, voice tone and projection - even how to avoid those embarrassing pauses and stutters.

When and where to use power point and overheads, what reams of notes not to use.

Successful people have stamina… they are also willing to learn.

Stress Management

Due to all the recent media hype you are probably aware of the new legislation changes covering ‘Stress in Workplace’.

This new legislation has now put the onus squarely on employers to provide a form of Stress Management training or counselling for their staff.

What if any do you provide?

We are all aware that too much stress can cause gross ineffectiveness in the workplace, it is well documented that more ‘man– hours’ are lost every year due to a stress related absenteeism, than to a physical industrial injury.

You must make it your priority to ensure your staff learn how to cope and manage their stress levels, thus making their time with you more profitable.

How can we help?

Our training covers all aspects of staff awareness, ensuring proper delegation and priorities of work loads, that staff know the procedures available to address any concerns.  Other aspects such as ‘bullying’, discrimination, harassment, etc. is addressed.  All this can be used in conjunction with the therapy counselling and services offered by our sister company - Relaxation Therapies.

Stress Counselling

Many companies are now offering their staff the opportunity to experience the benefits of a Free or subsidised Therapy session. These can be completed either during working hours or during out of work hours, the choice is there for you and the staff.
Our sister company ‘Relaxation Therapies’ will provide a range of Suitably qualified and insured Alternative / complimentary therapists to attend your staff.  This ranges from in–house Massage, Aromatherapy, Reiki, Hypnotherapy, Bowen techniques, etc. there are too many to start listing here.

The sessions normally last one hour.

To compliment this your staff can also have the availability of access to a 24/7 helpline, for professional counselling.

These services will help you comply with the Legislative requirements as recently brought into force by the government.

Improving work conditions… Will improve staff effectiveness… Which improves profits.

Contact us for details or email your requirements  admin@libramanagement.com